Privacy & Messaging Terms
Nothing left open. That includes being clear about how your information is used and what to expect when you email or text us.
Privacy Policy
What we collect and why
We collect the name, email address and optional phone number you provide, your consent choices, and the maintenance questions, job details and feedback you send. Our form and messaging providers may also record submission times, delivery information and technical records needed to operate and protect the service.
We use this information to respond to your requested pricing and service questions, keep track of your preferences, review feedback, follow up about services you asked about even if you have not submitted a work order, and support your work orders. Please send only information needed for the job. Do not send passwords, payment-card details, resident medical information or other sensitive personal information.
AI assistance and saved conversations
Replies may be generated by an AI assistant using our customer-pricing catalog. We save conversations with your contact record in HighLevel so our team can review the discussion and follow up. AI replies can be mistaken; ask for a person whenever you need clarification. An email or text conversation does not itself confirm that work has been ordered or scheduled.
Who may process your information
Our team and service providers process information needed to run the form, messaging, AI assistance and customer support. This includes HighLevel/LeadConnector and the messaging and AI providers supporting those services. Access should be limited to the purpose of providing and protecting the service.
We do not sell your personal information. We do not share mobile information with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent are used only to operate this messaging program and maintain its consent records; they are not sold or shared for another party's marketing. Providers helping us deliver messages and support the service may process these records for that purpose.
Your choices and records
SMS consent is optional and is not a condition of buying maintenance services. Email pricing access is available without SMS consent. We keep service and consent records for operational needs, resolving questions, honoring opt-outs and applicable recordkeeping requirements. We may retain a minimal suppression record to avoid messaging someone who has opted out.
For questions, or to request access, correction or deletion of your information, email [email protected]. We may need to verify the request and retain records required by law or needed to honor your preferences.
Email pricing access
When you submit the pricing-access form, you request a welcome email from Drew AI, our AI assistant, and email conversations about your requested maintenance pricing, work orders and relevant follow-ups about services you asked about. Reply to the welcome email to continue with Drew AI. Email signup does not authorize text messages. You can unsubscribe using the email unsubscribe link or ask us to stop. We honor existing email opt-outs; submitting the form does not automatically remove them.
SMS Terms
Program and consent
HOA Maintenance Co., a service of The 5-Star Approach, offers text conversations about requested maintenance pricing, service questions, feedback and follow-ups about services you have asked about, including when you have not yet submitted a work order. Messages may be automated or generated by an AI assistant. We serve community managers. By selecting the SMS consent box, you authorize these messages at the phone number you provide. The checkbox starts unchecked, and you may submit the form without enrolling in texts.
Frequency, rates and delivery
Message frequency varies with your questions and service needs. Message and data rates may apply to messages you send and receive. Ask your mobile provider about your plan. Mobile carriers are not responsible for delayed or undelivered messages. Text messaging is not an emergency service.
Stop messages or get help
Text STOP to +1 802-402-4747 to opt out. You may receive a final confirmation; further program messages will stop. If you want to rejoin after opting out, contact us so we can confirm a new opt-in. Submitting a form does not override an existing opt-out or a blocked account.
Text HELP for assistance, or email [email protected]. You can request a human response at any time. For an emergency, contact emergency services or the appropriate utility.
Clear scope. One fixed work-order price.
Our promise is: no quotes, no surprises; one contact, minimal communication; board-ready proof. Standard catalog work uses the listed fixed price for the stated scope. Standalone prices include their planned crew-day fees. A covered service fee can be shared only for the same crew, property and attended day; multi-day jobs may still have uncovered days.
We confirm the agreed scope and total before accepting a work order. A pricing reply alone does not place an order, guarantee a schedule or authorize changed work. Genuine scope changes need approval. Ordinary estimating errors, purchasing variance and company-caused returns do not automatically change an accepted fixed price.
Read the Privacy Policy above for how this program uses and retains information.